Bonprix UK
Bonprix UK Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Bonprix UK has a 4.0 star rating from 15 reviews and 67% of users would likely recommend them; overall sentiment is mostly satisfied with mixed experiences.
Key Takeaways for Future Customers
- Check Bonprix UK reviews for common issues with returns and account access.
- Expect helpful individual agents but variable resolution times.
- Be prepared to follow up on refunds and billing queries.
Negative Feedback / Risk Areas
- Repeated customer complaints about returns not collected and return label problems.
- Frequent account and password login failures affect online payments.
- Billing and refund disputes reported, plus slow complaint responses.
Positive Feedback
Many customers praise helpful, polite customer service agents and value product selection and medium price level.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Bonprix UK has a 4.0 star rating from 15 reviews and 67% of users would likely recommend them; overall sentiment is mostly satisfied with mixed experiences.
Key Takeaways for Future Customers
- Check Bonprix UK reviews for common issues with returns and account access.
- Expect helpful individual agents but variable resolution times.
- Be prepared to follow up on refunds and billing queries.
Negative Feedback / Risk Areas
- Repeated customer complaints about returns not collected and return label problems.
- Frequent account and password login failures affect online payments.
- Billing and refund disputes reported, plus slow complaint responses.
Positive Feedback
Many customers praise helpful, polite customer service agents and value product selection and medium price level.
Media from reviews
Banstead, Surrey
Was not satisfied having to keep coming back to customer service to correct a simple return
Received 2 fans and needed to returned both but the option was not there. I spoke to customer service about the issue and was assured it would be corrected and nothing has happened. Now I have opened the items and one of the plug is broken
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Leeds, Leeds
I need to pay a bill to my account
Thank you, I was able to pay my bill. I am very pleased. I found this very easy to do with a step by step guide.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bradford, Bradford
Hi my email address as changed as my...
Hi my email address as changed as my phon was stolen
Sandrastead175@***.com
Not sandrastead@***.co.uk
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBonprix utter crap
Cant get on line to check my account or pay my bill they couldnt care less just said bring and pay over the phone a crap company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCANT GET CHANGING MY PASSWORD AND FORGOT IT.
I have been a customer at BONPRIX FOR MANY YEARS NOW. I cannot find my log-in old password and I HAVE CHOSEN AN ITEM IN MY BOX BUT CANT GET IT TO POST TO MY ADDRESS BT604BA.
WHAT CAN I DO . IT DOESNT SEND AN EMAIL TO REFRESH A NEW PASSWORD.
I dont know what can I DO. Can You help PLEASE.
Twickenham, Richmond Upon Thames
No show of order
The second part of my order was going to arrive too late so it was cancelled the lady was very helpful
User's recommendation: Very much so
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Luton, Luton
Still waiting
Should have returned the items as I got no help from bonpriNot inpressed
Still waiting for a response to my complaint !!!
I have nothing more to say until I get a reply from bonpix
Milton Keynes, Milton Keynes
Return ussue
Didn't get my problem resolved, requested 2 x returns and was given dates but noone turned up to collect them.
London, England
Complaint
I waited all day for the return to be collected, and it wasn't, even though this was a booked slot. I work away during the week and will find it very hard to organize another day.
Preferred solution: Full refund
Weymouth, Dorset
To talk to someone
- - Extremely helpful assistance from a department employee.
- - The employee is described as fantastic and first rate.
Brilliant
Unbelievably helpful, I am so grateful for the help and assistance given to me. What a fantastic employee you have in this department!
I can't praise him enough.
I almost never phoned with my problem, so glad I did.
First rate.
- Brilliant company
- And they look after their customers
- Not found any
Preferred solution: Deliver product or service ordered
User's recommendation: Give them a ring, so helpful and relatable
Bromsgrove, Worcestershire
PodtcofeNeed a real perdon to answer my pronlem. Yoir technology doesnt marru up with systems.snt
- - Lived here over 6 years.
- - Postcode WR9 9EX isn’t accepted.
- - Please escalate to the Post Office; I am partially sighted and disabled.
I have lived here over 6 years. My pistvofe is WR9 9EX.
Uour group of companies dors not accept tjis valid pistcode. I am partially sighted and fisabled snd trying to dign into my account is no way.
PLEASE TAKE IT UP WITJ PIST OFFICE. MY DELIVETIES GET TO ME SO MY PISTCOFE Igive upS GRNUIBE!
- Crap systdms
Preferred solution: Being able yo dign on and orfer
Returns
The chat stopped when the link was sent to me which I cant click on, so I was left stuck & with the parcels that I cant return .
User's recommendation: Try phoning
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIssue resolved
- - Order arrived late and wrong item; packaging damaged.
- - Resolved the same day after I rang Bonprix customer service.
Received my order which was later than expected and it was the wrong item and packaging damaged so I'm assuming it was delivery company's mistake.i soon resolved the problem with bonprix customer service the same day I rang
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVery helpful and polite
Helped me with my orders very good with the way the lady handle my request and in finding the items for me she was great
User's recommendation: Very good
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: They didn't understand the issue
- - Reported a malfunction preventing use of Bonprix.
- - Customer service was responsive but couldn't handle helpful feedback; top marks for responsiveness.
Happy to notice Bonprix HAS now fixed their website problem, however they didn't contact me about it. Using Pissed Consumer was very, very helpful :).
I contacted Bonprix about a website malfunction that prevents me using their site. Customer service was very responsive, but didn't seem able to cope with the fact that I was trying to be helpful, not complaining about an order.
I gave up.
If they don't want to know why they aren't getting online orders, I can't help them. Top marks for responsiveness, though!
Resolved: Really nice person I spoke to she sorted my issue out with no problems
Still have a return parcel and no body has turned up for it Im disabled and on my door it says please knock loudly as Im deaf and disabled which is why I ask for courier returns
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