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Contact Bonprix UK Customer Service

How to Reach a Person at Bonprix UK

Verified Contact Information
  • +44 333 200 6014

Customer Service:

  • +44 333 200 3035
    Increase Credit Limit

Accounting/ Billing:

  • +44 333 200 5734
    Financial Difficulties
Send Message

Customer Service:

customer.experience@fgh-uk.com

Legal:

dataprotection@bonprix.co.uk

Bonprix UK Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Bonprix UK Phone Number
+44 333 200 3035
Average Hold Time
Less than 1 minute
Most Popular Bonprix UK Email Address
customer.experience@fgh-uk.com
Issue Resolution Rate
Low (27% reported full resolution)
Bonprix UK Customer Service Rating
5 out of 5
Overall Customer Sentiment
Mostly satisfied
View full overview
PissedConsumer Club

Contact Information

Bonprix UK Website:

Bonprix UK Help Center:

Corporate Office Address:

Freemans Grattan Holdings
66-70 Vicar Lane Little Germany
Bradford, England BD99 2XG
United Kingdom

Other Info (opening hours):

Hours:

Monday - Saturday: 8:00am - 6:00pm


Mailing Address:

Customer Services

2 Nunnery Square

Sheffield

S2 5DD

More contact details

Summary of Bonprix UK Customer Service Calls

185 TOTAL
CALLS
00:00 AVG CALL
DURATION
27% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Bonprix UK?

Account Question:

  • “Reset password”
  • “Need code”
  • “You have taken to much money from my account”

Return/ Replace Question:

  • “Received 2 fans and needed to returned both but the option was not there. I spoke to customer service about the issue and was assured it would be corrected and nothing has happened. Now I have opened the items and one of the plug is broken”
  • “Returns not collected yet 2 dates offered”
  • “Need to query a return”

Payments and Charges Question:

  • “I need to pay a bill to my account”
  • “Problem making a payment app doesn’t seem to be working”
  • “My mum passed away and ahe keeps getting payment taken so wanted to cancel her account”

Request for Information Question:

  • “About a returns”
  • “Discuss an order”
  • “To talk to someone”

Shipping and Delivery Question:

  • “Delivery”
  • “Package not delivered to my house even though EVRI said they have”
  • “I have given an old address to send parcel to”

Product/ Service Question:

  • “Unable to identify product with a return label”
  • “Complaint”
  • “I want you to work with me and check my fitted bedsheet”

Refund Question:

  • “Regarding a refund”
  • “Missing refund”

Activation/ Cancellation Question:

  • “Order cancelled”
  • “Cancel order”

Website/ Application Question:

  • “App issue”

Other Question:

  • “Query”
  • “Sending dress back that don't they didn't pick it up today”
  • “New email adfress”

Compare Bonprix UK Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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