Contact Bonprix UK Customer Service
How to Reach a Person at Bonprix UK
Verified Contact Information
-
+44 333 200 6014
Customer Service:
-
+44 333 200 3035Increase Credit Limit
Accounting/ Billing:
-
+44 333 200 5734Financial Difficulties
Customer Service:
customer.experience@fgh-uk.com
Legal:
dataprotection@bonprix.co.uk
Bonprix UK Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
Most Popular Bonprix UK Phone Number
+44 333 200 3035
Average Hold Time
Less than 1 minute
Most Popular Bonprix UK Email Address
customer.experience@fgh-uk.com
Issue Resolution Rate
Low (27% reported full resolution)
Bonprix UK Customer Service Rating
5 out of 5
Overall Customer Sentiment
Mostly satisfied
Bonprix UK Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
| Most Popular Bonprix UK Phone Number | +44 333 200 3035 |
| Average Hold Time | Less than 1 minute |
| Most Popular Bonprix UK Email Address | customer.experience@fgh-uk.com |
| Issue Resolution Rate | Low (27% reported full resolution) |
| Bonprix UK Customer Service Rating | 5 out of 5 |
| Overall Customer Sentiment | Mostly satisfied |
| Contact Method Distribution | 81% phone, 19% email |
| Common Reasons for Contact | Account, return/ replace, payments and charges |
| Customer Effort Score | Medium Effort |
| Prepare before the call to Bonprix UK | Address or zip code, first and last name or email |
Contact Information
Bonprix UK Website:
Bonprix UK Help Center:
Corporate Office Address:
Freemans Grattan Holdings
66-70 Vicar Lane Little Germany
Bradford,
England
BD99 2XG
United Kingdom
Other Info (opening hours):
Hours:
Monday - Saturday: 8:00am - 6:00pm
Mailing Address:
Customer Services
2 Nunnery Square
Sheffield
S2 5DD
Summary of Bonprix UK Customer Service Calls
185
TOTAL
CALLS
CALLS
00:00
AVG CALL
DURATION
DURATION
27%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Bonprix UK?
Account Question:
- “Reset password”
- “Need code”
- “You have taken to much money from my account”
Return/ Replace Question:
- “Received 2 fans and needed to returned both but the option was not there. I spoke to customer service about the issue and was assured it would be corrected and nothing has happened. Now I have opened the items and one of the plug is broken”
- “Returns not collected yet 2 dates offered”
- “Need to query a return”
Payments and Charges Question:
- “I need to pay a bill to my account”
- “Problem making a payment app doesn’t seem to be working”
- “My mum passed away and ahe keeps getting payment taken so wanted to cancel her account”
Request for Information Question:
- “About a returns”
- “Discuss an order”
- “To talk to someone”
Shipping and Delivery Question:
- “Delivery”
- “Package not delivered to my house even though EVRI said they have”
- “I have given an old address to send parcel to”
Product/ Service Question:
- “Unable to identify product with a return label”
- “Complaint”
- “I want you to work with me and check my fitted bedsheet”
Refund Question:
- “Regarding a refund”
- “Missing refund”
Activation/ Cancellation Question:
- “Order cancelled”
- “Cancel order”
Website/ Application Question:
- “App issue”
Other Question:
- “Query”
- “Sending dress back that don't they didn't pick it up today”
- “New email adfress”
Compare Bonprix UK Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Bonprix UK